At WonderingZoe.com, your privacy is paramount. This policy outlines how we collect, utilise, and protect information you provide when engaging with our services.
1. Information We Collect
When you submit our contact form, we collect the following information:
- Your Name: To personalise our communication and ensure accurate matching with future appointments and correspondence.
- Email Address: To respond to inquiries and provide requested information.
2. How We Use Your Information
Your information is used exclusively to:
- Respond to inquiries and consultation requests.
- Send newsletters and service updates, only if you have explicitly consented via the "Newsletter Consent" checkbox on the contact form.
You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us at contact@wonderingzoe.com.
3. Data Security
We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. These measures include:
- Password Protection: All devices and accounts storing client data are secured with strong, unique passwords.
- Secure Email Provider: Email communications are handled through Microsoft Outlook, which employs encryption to protect data in transit.
- Restricted Access: Data access is limited to authorised personnel only.
- Secure Connections: Our website uses SSL/TLS encryption, ensuring secure transmission of data submitted via contact forms.
- Regular Updates: We regularly update systems, plugins, and software to reduce vulnerabilities.
- Data Backup: Client data is periodically backed up to ensure availability in case of hardware failure, with backups stored securely.
- Monitoring and Response: Activities on accounts storing client data are monitored to detect suspicious activity, and any breaches will be addressed promptly in compliance with applicable laws.
While we strive to ensure data security, no system is completely infallible. We remain committed to continuous improvement of our data protection practices.
4. Data Retention
We will retain your personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:
- Contact Form Submissions: Retained for one year to respond to inquiries, unless you request deletion.
- Newsletter Subscription: Retained for the duration of the subscription unless you request removal. If you do not check the "Newsletter Consent" box, we will not retain your information for this purpose.
If you would like your data updated or deleted before the end of this retention period, please contact us at contact@wonderingzoe.com.
5. Third-Party Sharing
To process your information efficiently, we use third-party services, including:
- Microsoft Outlook for email processing.
- Google Sheets for managing and storing your data in spreadsheet format.
- WordPress for hosting and managing our website.
These services may have access to your personal information only to the extent necessary to perform their functions, and they are required to comply with privacy laws and regulations.
We do not share your personal data with other third parties unless required by law or with your explicit consent.
6. Your Consent
By submitting the contact form, you:
- Acknowledge that you have read, understood, and agree to this Privacy Policy.
- Only agree to receive newsletters and updates from wonderingzoe.com via the email account contact@wonderingzoe.com if you check the "Newsletter Consent" box. You can opt out at any time by clicking the "unsubscribe" link in any of our newsletters or by contacting us directly at contact@wonderingzoe.com.
7. Your Rights
You have the right to:
- Access your personal information we hold.
- Request update or deletion of your data.
- Withdraw consent for receiving newsletters or any other data usage.
To exercise these rights, contact us at contact@wonderingzoe.com.
8. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check back periodically. Significant changes will be communicated to you via email.
9. Contact Us
If you have any questions about this Privacy Policy, please feel free to reach out at contact@wonderingzoe.com.